Privacy Policy

1. Personal Data We Process

We collect and process the following categories of data on behalf of our business clients:

• Lead Information: Names, phone numbers, and optional metadata uploaded in campaign lists.
• Voice Transcripts: Automatically generated text records of the calls qualified by AI agents.
• Call Telemetry: Latency metrics, call duration, and call status logs.
• User Account Details: Name, business email, billing details, and IP address of registration.

2. Purpose of Data Processing

All data is processed strictly for the following purposes:

• Initiating automated calls to qualify business leads.
• Enabling clients to review transcripts and verify the quality of AI agent conversations.
• Billing, credits management, and fraud prevention.
• Maintaining regulatory compliance records (e.g. keeping audit logs of campaign dispatches).

3. Consent and Your Rights (DPDP)

Consent Verification: Our clients are required to ensure they have obtained valid, specific, and clear consent before uploading phone numbers to our system.

Under the DPDP Act 2023, data subjects (leads) have the following rights:

• Right to Access: View the transcripts and information processed about them.
• Right to Correction & Erasure: Request the deletion of call records and transcripts. We provide clients with controls to purge leads and call logs.
• Right to Withdraw Consent: Revoke consent to receive calls (which automatically updates the DND registry simulation).

4. Data Security & Storage Safeguards

We implement industry-standard security measures to protect customer data:

• All API endpoints and browser connections use standard TLS encryption in transit.
• Stored call transcripts, database records, and credentials are kept in secure, access-controlled data stores.
• API keys and third-party credentials are stored as standard environment variables and injected into running processes.

5. Data Retention Policy

Closerr retains personal data and voice transcripts only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Indian telecommunications law and database logging guidelines. Transcripts and audio recording data are automatically purged after 90 days from the platform storage unless a business client configures custom retention schedules or requests manual data erasure.

6. Cross-Border Data Transfers

Under standard operating procedures, all patient data, call transcripts, and lead registries originating in India are processed and stored locally within regional secure cloud database instances in India. For international campaigns, data is transferred and stored in accordance with local regulations using GDPR standard contractual clauses and security safeguards.