Refund & Cancellation Policy

1. Subscription Plans

Closerr subscription plans (Starter, Growth, Enterprise Pro) are billed monthly or yearly in advance, in Indian Rupees (INR) plus applicable GST, via Razorpay.

Cancellation: You may cancel your subscription mandate at any time from the Billing page. Cancellation takes effect at the end of your current billing period — you retain access to your plan and any remaining pre-loaded call credits until then, and can resubscribe at any time.

Refunds on subscription fees: Subscription fees already charged for the current billing period are non-refundable once the period has started, except where required under Section 3 below (verified technical failure) or applicable law.

2. Prepaid Call Credits (Wallet)

Each plan includes pre-loaded call credits that are consumed as calls are placed. Wallet top-ups and pre-loaded credits are non-refundable and non-transferable once added to your account, except as described in Section 3.

3. Eligible Refund Cases

You may request a refund if:

• A payment was charged more than once for the same order due to a verified technical or gateway error.
• Your wallet was debited or a subscription was charged but the corresponding credits or plan upgrade were never applied to your account due to a verified platform fault.
• An unauthorized charge occurred on your account that you report within 7 days of the transaction.

Refund requests must be filed within 7 days of the disputed transaction by emailing support@closerr.app with your account email and the Razorpay payment/order ID.

4. Refund Processing Timeline

Approved refunds are initiated to the original payment method via Razorpay within 5–7 business days of approval. Depending on your bank or card network, the credit may take an additional 5–10 business days to reflect in your account statement.

5. Non-Refundable Situations

• Call credits already consumed for completed calls.
• Change of mind after a subscription period has started or credits have been added.
• Account suspension or termination due to a violation of our Terms of Service (including TRAI/TCCCPR non-compliance).